Frequently asked questions

Cloud editions currently deployed across UK properties are fully supported; older desktop-era installations are assessed case-by-case after a short compatibility call.

Inside your own environment: Settings → Integrations / API keys → create scoped key. Paste that value into our client area activation form. Your your PMS username and password never enter our systems.

No. All reads and writes go through published interfaces with scoped permissions; anything that writes to rate tables happens only after your explicit approval.

Yes — request a pilot pack via contact: a supervised two-week evaluation window on up to one property, rolling into a first-month-included plan if you continue.

It builds on it: live refresh, anomaly detection, ninety-day forecasting and cross-module correlation — the extras standard your PMS reports do not provide.

We monitor public release notes and regression-test connectors during release windows; anything material is communicated with notes at least 48 hours ahead.

Where modules process guest details we act strictly as processor under a written DPA; our own controller-side handling is described in the privacy policy under the UK GDPR, ICO registration ZA610394.

GBP, monthly in advance, via a secure hosted payment link emailed after checkout — card data never touches this site. VAT invoices are issued instantly.

From the client area or by email from your account address; cancellation takes effect at the end of the current month. Full details on the refund & cancellation page.

Yes — a central account manages several properties with per-property licence toggles, and graduated discounts apply from four properties upwards.

That is exactly what the legacy import service is for, scheduled around your new PMS go-live plan.

Liverpool desk, four-business-hour first-response target, senior engineers only — the same people who wrote the connector code.